Once I have your work, and I've begun, there is a charge for making changes to your manuscript. This is $10.00 per amendment request - this is for opening the file, including and UP TO 5 changes. This is only for amendments you request that are not a result of oversight or layout issues. This charge is levied at the time of the receipt of your request and is a result of requiring a full check of the file as changes can create unforeseen layout snafus. No work will be begun until payment is received. This applies within a 2 calendar month period. I do delete thereafter, so any further amendments (after this period) will require a full re-writing of your files and will be charged at the full formatting price point.
EXTENSIVE INTERNAL TEXT & IMAGE FORMATTING
Where there is extensive internal formatting - i.e. re-alignment of text for example, I reserve the right to amend the pricing commensurate to the time it takes to complete the task over and above set times. (The average book for formatting can take 60 - 90 minutes and this includes up 450 pages. Not including amendments.) Therefore for every 30 minutes or part thereof over the 90 mins allocated to complete your title, a $15 fee applies.
Please note: I do delete ALL your files at 2 months after your completed file has been sent. This ensures your confidentiality is protected and as a result, I do not keep my working file on system. It is always advisable to check your files as soon as you receive them to ensure you do not have to pay for a full format once again.
Invoicing and payments
I invoice after I've had an opportunity to look at your manuscript. This allows me to see if there is extensive internal text formatting and image input. Please note for Australian authors, I use SQUARE to invoice. For international authors, my preference is Paypal. I require the full payment upfront before I begin work on your file. Amendments are also invoiced upfront.
I always attempt to meet your timeframes, but I do from time to time have blocked out dates. Usually I can squeeze in, but there are times when I simply can't. To avoid delay or disappointment, please contact me well ahead of your due date to ensure I can fulfil your requirements in the timeframe you require. Further Note: Amazon does appear to be having some lags, so once again, please ensure your task is booked in advance of your release date (I always suggest allowing a minimum of 2 weeks before release) in case for some reason your book is held up in processing.
Unless you give permission, I do not disclose my authors details, I don't sell your contact information. This is a business arrangement and as such, unless requested by the Australian Tax Office, I don't name those I work with :)
Formats I am able to deliver files in are as follows: Epub (Epub 2) with the files listed as Nook specific, Apple specific, Google Play specific, Generic (Suitable for Smashwords, D2D and other aggregator sites) & Kobo specific. Mobi - Kindle specific PDF - For Print Format only (these come with the upgrade to print version.)
Format Du Jour has a dropbox. All files are entered into their own folders and once payment is received in full all files are uploaded there and your individual link is sent to you. This is also the best way for you to download your files. Please note I do DELETE completed files after 2 calendar months.
If i've missed something you need to know:
Please email me your queries and I'm happy to answer them as best I can.